Touro Cloud Backup Review

Touro Cloud Backup is a program created by hard drive maker Western Digital.  It can backup your data to the cloud and also to a local hard drive.  It works on Windows and Mac, and offers 3 GB of storage space for free.

Touro backing up data

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  • Performs cloud and local backups
  • Free 3 GB of storage space
  • Saves 10 previous versions of files
  • Can share files and folders


  • Can’t backup files larger than 5 GB
  • No Android app
  • Poor tech support

The Bottom Line

Touro Cloud Backup offers free cloud storage, local backups, and online backups, but a confusing websites makes it hard to obtain tech support.

Plans and Pricing

Touro comes with 3 GB of free online backup that you can use forever.

For those who need more storage space, Touro offers a 250 GB plan for $59/year.

Backing Up

Touro Cloud Backup is a fairly simple program.  When first started it will guide you through the process of creating a local backup in addition to a cloud backup.

The local backup can be stored on a local hard drive, or on a mapped network drive.

Touro local backup

Touro can also backup to a local hard drive.

You can choose exactly which files and folders to backup, or use the defaults which backs up your Desktop, Documents, Pictures, and other folders.

Restoring Files from the Web Interface

Touro saves the previous 10 versions of a file, so any changes to a file can be reverted.

You can restore files directly from the Touro website.

Touro web interface

My files stored in the Touro cloud.

Advanced Options

Touro lets you customize when to backup (either automatically throughout the day, or once per day).

You can also change the speed of the backups, and the max file size of files to back up.

Touro: Advanced options screen

Touro’s advanced options screen.

File Size Limits

By default, Touro doesn’t backup files larger than 200MB.  This option can be changed, however the maximum is 5GB for both free and paid accounts.


Touro isn’t as fast as other online backup services.

The average upload speed was 1.1 megabits per second (Mbps).  The average download speed was about 1.4 Mbps, which means a 1GB file would take almost two hours to restore.

Sharing Files

Touro lets you share files and folders with other people.  You can do this from the desktop application or the web interface.  Shared files have the following features:

  • Password protection
  • Time limits (1 day, 1 week, or unlimited)
  • Email a link to the share


Your files are transferred and stored encrypted, and the only way to access them is with your account username and password.


Finding support for Touro Cloud Backup is confusing, to say the least.

There is no contact information on their web page, only a list of Frequently Asked Questions.  After searching the web, I found a contact page on Touro’s parent company web page (HGST – a subsidiary of Western Digital).

After calling the number listed, I was able to get answers to my questions.  Users can also email HGST using a contact form to get technical support, but this should really be on Touro’s website.


Product Name Touro Cloud Backup
Version 2.0.1
Operating Systems WindowMac
Storage 250 GB
Monthly Price $4.92
Average Upload Speed 1.1 Mbps (1.5 Mbps connection)
Average Download Speed 1.4 Mbps (15 Mbps connection)

General Features

Free Trial yes
Free Online Storage 3 GB
Mobile Apps Android, iOS
Bandwidth Controls yes
NAS Support null

Backup Features

File Versioning yes
Keep Deleted Files Forever
Back Up to Local Drive yes

Sync and Share Features

File Sync no
Selective Sync no
Public File Sharing yes
Collaborative Invites no


Encrypted Storage yes
Encrypted Transfer yes
Personal Encryption no
Zero-knowledge Encryption no
Two-factor Authentication no


Phone Support yes
Email Support yes
24/7 Support no
Live Chat no


Data Center Location(s)

Geoff Akerlund

Geoff Akerlund

Geoff Akerlund is the founder and editor-in-chief of He is a cloud fanatic and regularly reviews online backup services. He believes backups should be easy, affordable, and automatic.

Geoff Akerlund


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