Acronis Cloud Review: Backup Your Entire Hard Drive Online

Acronis Cloud (formerly Acronis Online Home Backup) is an online backup service that works with the True Image line of software.  True Image makes a disk image of your hard drive, which lets you restore your computer to the exact state it was in when the backup was made.  With the Acronis Cloud, you can now store this disk image online, ensuring your entire hard drive is backed up to the cloud.

Is the Acronis Cloud a service you should consider to backup your computer?  Read on to find out.

Update Dec. 2014: Added pricing for new Acronis unlimited plan.

Acronis Cloud logo

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  • Disk image backups to the cloud
  • Can restore from cloud, even with total system failure
  • Personal encryption keeps backups secure


  • Requires True Image (+$50)
  • Slow restore speeds from the cloud
  • No free tech support

The Bottom Line

For those who want to do full disk imaging to the cloud, Acronis True Image Cloud offers great features at an affordable price.

Acronis Cloud Plans and Pricing

Acronis has done away with their fixed-quota storage for cloud backup.  They now offer unlimited storage space (with a fair usage policy of 3 TB) for $99/year.  The price is for 1 PC or Mac.

You’ll also need to buy True Image for a one-time fee of $50 per computer (discounts apply for multiple computers).

Server backup plans start at $499.99/year for 500GB.

Backup Performance

The Acronis Cloud uses the True Image software to backup your hard drive (you can read my review of True Image to get a better idea of how it performs).

Backing up my hard drive to the Acronis Cloud was ridiculously easy.  I selected my drive, chose Acronis Cloud as the destination, and clicked Back up now.

Making a disk image backup to the cloud

Setting up a disk image backup to the cloud.

After the initial backup, incremental backups only capture changes since the last backup.  This is especially important when you’re backing up online, to save bandwidth and space.

True Image will also exclude certain system files from backups, such as pagefile.sys and hiberfil.sys, so they don’t hog your space.

After several hours, I had a complete copy of my hard drive backed up online.

Restore Performance

To restore my test computer, I booted into my rescue DVD (created with the True Image software).  After logging into my Acronis Cloud account, I selected the backup I wanted to restore.  I then selected the specific point in time I wanted to restore, and the recovery points for each partition.

Acronis then got to work recovering my hard drive from the cloud.

Disk image recovery from the cloud

Recovering my entire hard drive from the Acronis Cloud.

Acronis turned my blank hard drive into a working, bootable copy of my backed up system.  All from the cloud.  Awesome.

If you’re recovering to a new hard drive, you’ll want to make sure the hard drive is initialized.  Otherwise, True Image can’t see it.  When I tested the recovery function I was surprised to not see my hard drive listed.  After using the Tools > Add New Disk function to initialize it, the hard drive showed up just fine.

One complaint I have is that the restore process isn’t as easy as it could be.  For instance, True Image asks you to specify the restore location for each partition, which shouldn’t be needed if you’re recovering the entire hard drive.  Who wants to mess with partitions, anyways?

Regardless, restoring from the Acronis Cloud is still pretty easy.


The Acronis Cloud is very fast when backing up, but I was disappointed with the restore speeds.

I was able to max out my upload speed at 7.4 megabits per second (Mbps).  When restoring from the cloud, my download speed averaged 3.9 Mbps.  It took a full 12 hours to recover my 25 GB hard drive.  That’s not good.


True Image can encrypt your backups using a password only you know, giving you complete privacy while storing disk images in the Acronis Cloud.  You can select from 128-bit, 192-bit, or 256-bit AES encryption.


Acronis uses a pay-per-incident (PPI) support system.  The cost for a ticket is $20 per incident, so there’s no free tech support unfortunately.

Who Should Use Acronis Cloud?

Acronis Cloud backup isn’t for everyone.  If you only want to backup files and folders, stop right now and choose another online backup service like CrashPlan or Backblaze (you don’t need full disk imaging).

However, if you want the convenience of restoring your entire system from online storage, the Acronis Cloud is an excellent choice.  Although it can be used to backup files and folders as well, its real power is in the full disk imaging capabilities.


Product Name Acronis True Image Cloud
Operating Systems WindowMac
Storage Unlimited
Monthly Price $8.33
Average Upload Speed 7.4 Mbps (8 Mbps connection)
Average Download Speed 3.9 Mbps (30 Mbps connection)

General Features

Free Trial yes
Free Online Storage 5 GB
Mobile Apps Android, iOS
Bandwidth Controls yes
NAS Support yes

Backup Features

File Versioning yes
Keep Deleted Files Forever
Back Up to Local Drive yes

Sync and Share Features

File Sync no
Selective Sync no
Public File Sharing yes
Collaborative Invites no


Encrypted Storage yes
Encrypted Transfer yes
Personal Encryption yes
Zero-knowledge Encryption yes
Two-factor Authentication null


Phone Support yes
Email Support yes
24/7 Support yes
Live Chat yes


Data Center Location(s) 11 data centers in the U.S., France, Germany, UK, Russia, Singapore, Japan, and Australia

Geoff Akerlund

Geoff Akerlund

Geoff Akerlund is the founder and editor-in-chief of He enjoys attending music festivals, whitewater kayaking on the American River, and board game nights in his free time.

Geoff Akerlund


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@FabacusSuite Just noticed your tweet! I’m not aware of any cloud storage needs specific to manufacturing. I’m open to insight/suggestions. – 2 years ago

  • Dave Morris

    However, the prices are not valid for backing up servers are they? Seems their current pricing is about 500% higher for servers than what is quoted here.

    • Dave,

      Sorry for the late reply. You are correct, the prices for servers are much higher than their desktop/laptop plans. It seems Acronis has done away with their fixed-quota plans, and now offers a single unlimited cloud backup plan. I’ve updated the review to reflect this.

  • I’m just running the first cloud backup and at 3.0Mbit/s , I have an estimated completion time of 4 DAYS and 4 hours. (This is for the first, complete imaging of roughly 170GB). I’d classify this as marginally insane. Furthermore though, I ran it over night and woke up to a “failed” message with a vague (read: nothing there) error log. I don’t know why it failed.

    So far I’m not liking that (it seems) this can’t be done incrementally… otherwise I’d let it run overnight for a week and be good. Instead it seems to need to run continuously, or it will start back at step 0 again.

  • HB (IT Professional Services)

    Acronis Cloud Backup is one of the most primite technologies. The backup process looks great, however if you try restpore the data, forget it. I would recommend you do not use this product. We have wasted two weeks trying to recover data for our customer. Luckily the customer has most data he needs in his email (synced via exchange)

    • HB can we share our experience?
      I’ve same proble. Very slow recovery from cloud… I’m using acronis backup service…

  • Desertsweeper

    Your comments on restore speed are bang-on. And you were only trying to restore 25GB…imagine an 800GB server restore?
    March 2018. I was just called in to assist a small company hit with Ransomware, all data destroyed on their server. I initiated the Acronis Cloud Recovery they used and it is not yet at 50% – THREE DAYS LATER!!!
    It needs to restore around 800GB spread across three drives from their HP Proliant Server. I guestimate they will be down for a whole solid week. This service is really only good for an additional layer of protection. Do not even think about using this for Disaster Recovery unless a really small quantity of data needs to be restored.