Pogoplug Review: Unlimited Online Backup for Every Device

Pogoplug is an online backup service that lets you backup all your desktop computers and mobile devices with a single account.  Unlimited data.  Unlimited devices.  Sound too good to be true?  I’ll take a look at how Pogoplug performs in this detailed review.

Pogoplug logo

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User Rating:
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  • Unlimited storage space
  • Unlimited devices
  • Backup, share, and access files
  • Fast speeds
  • Affordable (~$5/mo)


  • No file versioning
  • No encrypted storage
  • Default backup sets exclude some files

The Bottom Line

Although Pogoplug can easily backup all your devices, it lacks file versioning and encryption, which are standard features in other online backup services.

Pogoplug Plans and Pricing

Pogoplug has a single, $4.95/month plan to backup everything (discounted to $49.95 if paying yearly).  With this you can backup any number of phones, tablets, and computers.

Unlimited Everything

Pogoplug is truly unlimited.  Daniel Putterman, the CEO of Pogoplug’s parent company, reports one user storing 60TB of data.  That’s terabytes, folks.  And it’s a ton of data.

You can backup any number of devices – as many iPhones, Android tablets, Macbooks, and Windows PCs as you own.  There are no storage or file size limits, and no extra charges.

Pogoplug Backup Performance

Pogoplug has desktop clients available for Windows and Mac, which will backup files on your computer to the cloud.  I installed the Windows client and was impressed with the simplicity of the interface.  There are only two tabs, one for backing up and one for restoring files.

Pogoplug main screen

The Pogoplug main screen.

Common folders such as Documents and Photos are automatically chosen for backup (although there’s an issue with this – detailed below).  You can select additional folders to include in your backup, as well as external hard drives.

Backups are run automatically when files change on your computer.  No intervention is needed on your part; Pogoplug is all about keeping things simple.

In my tests, Pogoplug did not backup all my files.  Although it backed up my JPG photos, it skipped my raw camera files (CR2).  I learned this is because the default backup sets exclude these files.  The way to get around this is to choose all the folders you want to backup manually.  In other words, don’t rely on the Pogoplug defaults to backup all your files.

Pogoplug Restore Performance

It’s easy to restore files with Pogoplug:

  1. Click on the Restore tab.
  2. Select files or folders to restore.
  3. Right-click and choose Restore.

That’s it!

Pogoplug restore

Restoring a folder in Pogoplug.

I noticed Pogoplug does not always restore files using the original directory structure.  For instance, restoring my “Photos” backup restored to “Photos/<Year>/<Month>/” folders using the EXIF data from the photos, not the original folders.  This issue can be avoided (again, like the problem I had with skipped CR2 files) by not using the default backup sets, and choosing folders to backup manually.

The Web Interface

Files can also be accessed from the web interface.  This is basically an online library of your files you can access from any browser.

Pogoplug lets you choose from the following views for your files:

  • File Explorer – view all files in your account
  • Photo Gallery – create photo galleries using JPEGs stored in your account
  • Music Player – play music and sort by artists
  • Video Gallery – view videos

Through the web interface, you can also add files to your account with drag and drop.

File Versioning and Deleted Files

I was disappointed to learn Pogoplug does not support file versioning, which is a standard feature on almost all online backup and cloud storage services.  File versioning is important for protection against viruses, since it lets you undo changes to infected files.

Files deleted on your computer are kept forever on Pogoplug servers, which I thought was odd.  This could lead to a seriously cluttered cloud storage experience.  There’s no option to prune old or deleted files from the cloud storage space, as far as I can tell.

Mobile Apps

Pogoplug has mobile apps for Android and iOS.  I tested the Android app and thought it was fairly straightforward and easy to use.  I could access all my files stored in the cloud just like other cloud storage apps.

The Pogoplug app can backup photos and videos in your phone’s media library.  Contacts can also be backed up.  These backups can be restored at any time right from the app.

File Sharing Features

Pogoplug lets you share files with friends and family.  To create a public link, right click on any file and select Get Link.  You can then copy the link to your clipboard, or send it via email.  These links are managed from the account settings page and can be revoked at any time.

Pogoplug Devices

Pogoplug devices put the power of the cloud into your home.  These connect to your router, and let you backup and access files on any attached hard drives.

Pogoplug devices

Devices need to be activated in your Pogoplug account settings.  You can then use the Pogoplug software (or mobile apps) to access them anywhere you have internet access.

Although I didn’t get a chance to test any of the devices, they seem to be fairly easy to setup and use.  Pogoplug advertises a “60 second setup” that only requires you to connect the device and enter your account details to set it up.


Pogoplug is very, very fast.

I was able to upload data at 8.1 megabits per second (Mbps), which maxed out my internet connection.  Downloading files also maxed out my internet connection, at 28.9 Mbps.  It remained at these speeds for the duration of my 10GB test file.


When files are transferred to Pogoplug servers they are encrypted using 256-bit SSL, which is the same protocol used for online banking.

Pogoplug has stated they use Amazon S3 for storing files on the personal plans, and Amazon Glacier for storing files on the family plans.  However, I can’t find any reference to family plans on their website.  I can only assume they don’t offer family plans anymore, and everything is stored on Amazon S3.

Unfortunately, files are not stored encrypted at all.  So anyone who has access to Amazon’s servers could potentially see your files.


Pogoplug has excellent tech support.

All users on the free accounts can open a support ticket via email, and get a response 24/7.  I emailed their support department a couple times and was always impressed with the response time.

Subscription plans gain access to live chat support, which is available 9 a.m. – 9 p.m. PST.  The advanced service plans (such as Team Cloud) gain phone support, which is available during the same time frame.

Who Should Use Pogoplug?

Pogoplug will appeal to users who want to backup all their devices, without worrying about storage limits.  It’s one of the few services that provides unlimited online backup for desktop computers and mobile devices, all under one account.  It’s also ridiculously easy to use.  Users who don’t want to mess around with backup settings will appreciate Pogoplug’s simple interface.

However, Pogoplug does have some downsides.  There’s no file versioning, so previous versions of files can’t be recovered.  The default backup sets exclude some files.  The security is also below average, as there’s no encryption used to store your files.

More Screenshots


Product Name Pogoplug
Version 5.3.1
Operating Systems WindowMac
Storage Unlimited
Monthly Price $4.95
Average Upload Speed 8.1 Mbps (8 Mbps connection)
Average Download Speed 29.6 Mbps (30 Mbps connection)

General Features

Free Trial yes
Free Online Storage no
Mobile Apps Android, iOS
Bandwidth Controls no
NAS Support null

Backup Features

File Versioning no
Keep Deleted Files Forever
Back Up to Local Drive yes

Sync and Share Features

File Sync Yes, but only with Pogoplug devices
Selective Sync no
Public File Sharing yes
Collaborative Invites no


Encrypted Storage no
Encrypted Transfer yes
Personal Encryption no
Zero-knowledge Encryption no
Two-factor Authentication yes


Phone Support yes
Email Support yes
24/7 Support yes
Live Chat yes


Data Center Location(s)

Geoff Akerlund

Geoff Akerlund

Geoff Akerlund is the founder and editor-in-chief of BackupReview.com. He enjoys attending music festivals, whitewater kayaking on the American River, and board game nights in his free time.

Geoff Akerlund


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@FabacusSuite Just noticed your tweet! I’m not aware of any cloud storage needs specific to manufacturing. I’m open to insight/suggestions. – 2 years ago

  • eva

    It’s fast until you upload 1TB. Then it becomes unusable because they throttle your uploads so hard you’d have to leave your PC on 24/7 just to upload 10-20gb per day. Combined with their disaster of software (which they actually remove useful features from more than add any new!) it’s hard to find a reason to recommend them except for: cheap price and sharing. But it’s more of a cloud drive (you can’t mount, and no versioning) than any sort of sane backup strategy.

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    • Good to know! Thanks.

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  • Mami

    Files in Pogoplug servers are UNENCRYPTED! want to point that out! Its ONLY encrypte during transfer, once its done, its getting decrypted in the cloud. They said they use Amazon servers which are in US and cause of that, government or NSA simply can check any od your unencrypted files. If u want real safety on Pogoplug, u must encrypt them urself. Also, once 1tb is exceeded, they throttl speed to 35kb/s (i heard they made it 60kb/s or more, but im sure its still very bad).
    Only reason how and why its encrypted is thanks to SSL. once file is transfered, the cloud holds fully vulnerable to a hacker if someone can go in Amazon servers. Also, we talk about terabytes and petabytes, so its highly unlikely to be seen even if it was hacked.

    another bad part is, once u remove files, they hold them in servers. Never, ever are they removed. A shit cloud. Used them 1 year, their customer support is reliable to basic stuffs. Also they re-installed and did some small ui changes in their support page by posted tons of users. Once they added this 1tb thottle, many ppl posted on why reasons etc etc etc that they dont want new customers know it so they HIDED these in deep of the helpdesk site that u must check super carefully to find that thread about those dramatically throttled speed. And when i asked why my speed got throttled, they said they didnt knew it and acted as if nothin happened (Simply, liar support!).

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    • Thanks for the info about throttling.

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    • I’m in the process of uploading to Pogoplug, after reading this I think I’m going to hit the stop button. The cloud in general sounds like a bad idea. I didn’t create passwords for others to snoop in whenever they want – I don’t care what badge they’re caring. Our right to privacy must be protected. Files should be deleted when I request them to be.

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      • Thanks for the comment Aaron! I agree our right to privacy must be protected. It’s one of the reasons I’m a big fan of personal (i.e. private) encryption in the cloud. Plenty of services and software solutions out there that will encrypt your files with a password only you have access to. Boxcryptor, VeraCrypt (open source), Backblaze, CrashPlan, etc.

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  • Haresh

    Data Loss

    I have been trying to retrieve my files from pogo plug which i stored in on line Cloud. Every time it fails to download so i logged a ticket with support . they asked me do different stuff which i did and none of them solved my issues .Today after almost 9 days of initial contact i got a repose indicating my files are lost !!! really ??? how can that happen ? i can see file listing but not able to download any of them . Not sure what to do and how to move forward with Pogo plug.

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  • Kai

    Completing dislike Pogoplug! Rude customer service telling user they are handling issues with higher priorities even though I opened a case just over 2 months ago to fix an issue with the videos stored via Pogoplug. They probably have so many other “higher priorities” because they have so many issues period! DO NOT USE THEM OR BUY ANYTHING THAT UTILIZES THE POGOPLUG SERVICE. Save yourself the frustrations and your hard earned money.

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  • Kai

    Completly dislike Pogoplug! Rude customer service telling users they are handling issues with higher priorities even though I opened a case just over 2 months ago to fix an issue with the videos stored via Pogoplug. They probably have so many other “higher priorities” because they have so many issues period! DO NOT USE THEM OR BUY ANYTHING THAT UTILIZES THE POGOPLUG SERVICE. Save yourself the frustrations and your hard earned money.

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  • kkoempel

    Pogoplug just lost 90% of my data including YEARS of family photos. DO NOT use this service. They do not know what they are doing.

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    • Kirill

      Hello kkoempel,
      I just lose about 1,4 TB of data. Support answered that they dont know why.
      Could you please contact me to provide more information about your case?
      Im going to collect such cases and post a warnig trough my Linkedin network

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  • Kirill

    I Used pogoplug since they start and highly recommend you to stay away from such “cloud backup”. Today they lost about 1,4 TB of my data and support answered :

    “Unforunately there is no further support I can offer you. I have no records to indicate the existence of these files. You may have accidentally deleted the files, or the files were never uploaded. Unfortunately a user delete is not a recoverable action. For more information please see our terms of service: http://www.pogoplug.com/legal.”

    Defenitely its not a backup solution.

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    • That sounds like a pretty bad experience. Thanks for sharing your review Kirill.

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  • I’ve been using it for years and like many others have pointed out across the web, they’ve lost tons of my photos and other data. I recently went looking for some photos I took with my iPhone in 2014 and had backed them up throughout that year to Pogoplug Cloud and they’re all gone. There’s massive amounts of my data missing.
    It appears they’ve had some sort of huge failure and they’re not admitting it. Instead they’re just blaming the customers for “deleting” it, as if that’s what numerous people “accidentally” do. I very rarely access it since it’s for backing up files and especially photos from my iPhone, but now that I have, I can see I have fallen victim to their careless handling of the user’s data.
    This has certainly changed my faith in cloud storage and I think I’ll go back to backing up my own data by burning them to disks and/or saving them on flash drives.
    I know there’s a chance those methods may fail, but I haven’t lost any data that way over the many years I’ve been storing data and that’s more than I can say about Pogoplug.
    As far as their devices go, they run really hot for some reason and I’m not sure how that will impact the USB drives I have connected to mine, but it can’t be good. I’m trying Tonido at the moment since it has an auto-backup feature similar to Pogoplug and can even sync files across computers, meaning I can have multiple copies without any additional effort. Best of all, it’s free.

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  • Ram

    Do not use this service! They lost all of my precious pictures of my kids and parents. I contacted support via email as there is no number anywhere to be found. They take WEEKS to respond and are not helpful. The support rep asked the same question multiple times – very incompetent. The pricing may be good but there are much better and more reliable services out there – Amazon being my new choice. Please stay away from these guys or you’ll regret it like I do.

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  • Eduardo Benfield

    stay away from this pseudocompany!!! I had the pogoplug unlimited cloud, I had it for years now … years of photos, important documents, videos… what can I say to you; 800gb of information and now ythey say that they can no longer support pogoplug cloud and in less than a month of their notice that they will no longer give this service… they erase all my 800 gb of data that I trust to them… PLEASE GIVE YOURSELF A FAVOR AND GO TO ANOTHER SERVICE … THEY DONT CARE ABOUT YOU , YOUR DATA OR EVEN THEY DONT CARE ABOUT THEY COMPANY… pogoplug just make me lost years of very important data to me I hope they rot as a company and never again give to any customer damage

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