IBackup Review (Feb. 2016 update)

IBackup is an online backup service owned by Pro Softnet Corporation.  This is the same company that owns IDrive, which is one of my favorite online backup services.  IBackup works on Windows, Mac, Linux, Android, and iOS devices.  Is this a service you should consider using?  Read on to find out.

IBackup logo

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  • Client software for Windows, Mac, and Linux
  • Easy interface
  • Can backup external hard drives and mapped network drives
  • Server backup modules
  • Good mobile apps


  • Expensive overage charges
  • Nearly identical to IDrive business plans

The Bottom Line

Considering IBackup charges large fees for overages, and that IDrive has nearly identical features, IBackup is not a service we’d recommend.

IBackup vs. IDrive

If you look at the home pages for IDrive and IBackup, you may notice they look strikingly similar.  This is because they’re both owned by the same company, Pro Softnet Corporation.  Despite having similar features and using the same software, they remain separate services.

So what’s the difference between them?  Essentially, IBackup only has business plans, which can backup servers.  Meanwhile, IDrive has business plans and personal plans.

IDrive is also less expensive.  250 GB of space costs $99.50/year with IBackup, while you’d only pay $74.62/year with IDrive (at the time of this writing – promotions can change the prices).  The personal plans are even cheaper.

One reason to choose IBackup would be if you require a month-to-month plan, as IDrive only offers yearly subscriptions.

Feb. 2016 Update: IDrive had this to add.

The two products are almost identical, but IBackup you can create multiple backup sets, with IDrive you can not. IDrive has sync space, IBackup does not.Anna Marie, IDrive

So with IBackup you gain multiple backup sets, and with IDrive you get sync space.

IBackup Plans and Pricing

IBackup has a 15 day free trial with 50 GB of storage space.  The paid plans are:

  • 10GB 500 GB for $9.95/month or $99.50/year
  • 20GB 1,000 GB for $19.95/month or $199.50/year
  • 50GB 2,500 GB for $49.95/month or $499.50/year
  • 100GB 5,000 GB for $99.95/month or $999.50/year
  • 200GB 10,000 GB for $199.95/month or $1,999.50/year

Backup Performance

When first started, IBackup asks you if you want to use the default encryption key, or use your own private encryption key.  If you choose the private encryption key option, you won’t be able to share files and folders.  So keep that in mind.

IBackup lets you pick and choose which folders you want to backup.  By default, it will backup everything in your user account.  Backing up files on external hard drives is fully supported, which I liked.

IBackup main screen

Selecting files and folders to backup in IBackup.

You can schedule your backup to run at a specific times, and customize settings such as:

  • Backup start times
  • Days of the week to run the backup
  • Hourly backups
  • Cutt-off times
  • Email notifications
  • Start missed backup schedules when the computer is turned on
  • Desktop notifications

IBackup lets you create multiple scheduled jobs, so you can have different schedules for different backup sets.  There’s a feature called “Continuous Data Protection” which backs up data in real time.  It’s limited to files 500MB and under, however.

IBackup performed remarkably well.  It backed up all my files quickly and easily, with no errors.

IBackup Restore Performance

All your files are backed up.  Great.  What if disaster strikes?  Luckily, IBackup gives you several options for restoring your data.

The first way to restore is through the software itself.  Select the Restore tab, choose the files and folders you want to restore, then click Restore Now.  Easy!

There’s a search box at the top of the screen, so you can quickly find backed up files.  When I wanted restore a video, I entered the extension and was presented with a list of all the matching files, along with previous versions.  It’s pretty handy and beats trudging through folders.

Restores can also be scheduled, although why anyone would want to do this is beyond me.

The second way to restore is through the web interface.  You can select the file to restore, then click the download button.  Multiple files/folders will be added to a ZIP before being downloaded.

The third (and final) way to restore files is with IBackup Express.  This is a free service from IBackup that ships your files on a drive, right to your front door.  The files are encrypted with your password, so there’s no security risk being sent through the mail.

IBackup Express – Quickly Transfer Large Amounts of Data

IBackup Express can also be used to “seed” your backup, if you have over 100 GB of data.  IBackup will mail you a NAS device with up to 5 TB of capacity.  You put your files on it, then mail it back to them, and they’ll put the data in your account.

With IBackup Express, you can transfer large amounts of data in under a week.  Like the restore service, it’s completely free and even includes return shipping.

Archive Cleanup

The Archive Cleanup button will permanently delete files in your account that no longer exist on your computer.  This will prevent old, deleted files from using up all the space in your account.

You can set a percentage cleanup limit, after which cleanup will not proceed.  This is to prevent large-scale deletions if something unfortunate were to happen to your computer.

Server Backup Features

IBackup supports backing up a variety of servers.  Although I did not get a chance to test them (I was using a desktop PC), I can say it supports the following:

  • MS SQL Server: Backup/restore without interruption.
  • Exchange Brick Level: Backup/restore individual mailboxes without interruption.  Supports granular recovery.
  • Oracle Server:  Supports complete and incomplete recovery.
  • MS Exchange Server: Backup/restore the Mailbox and Public Folder stores.  Supports Exchange Server disaster recovery.
  • MS SharePoint Server: Backup/restore all sites or specific sites.  Also restore documents, lists, contacts, etc.
  • System State: Backup boot file, registry, active directory, etc.  If the system is a certificate server, then that data is also backed up.

Share Files

You can share files and folders with IBackup.  Right-click on any file in the web interface (or in the Restore tab of the desktop app), then click Share.  A window will pop up with a public link and email form you can use to mail it to friends and family.

File sharing in IBackup supports the following features:

  • Password setting to limit who can see or edit the file
  • Limit the number of downloads
  • Limit the number of days the link is active

Overall, sharing files in IBackup is pretty powerful and easy to do.

IBackup Speed

IBackup was very fast in my tests.  It backed up data at 8.1 Mbps (megabits per second), which maxed out my available upload bandwidth.  Restores were about 28.1 Mbps, which came close to maxing out my download speed but not quite.

IBackup Security

All data is encrypted using 256-bit AES during transfer and storage.  You have the option to use your own encryption key, which IBackup recommends to maintain the utmost confidentiality.  If you choose this, your password would not be recoverable by IBackup if you forget it, so be sure to remember it.

Other Features

Sub Accounts

You can have multiple users sharing the same account.  Each sub account can backup an unlimited number of PCs, Macs, and mobile devices.

Remote Management

Manage your backup settings (such as scheduling) from the web interface.  Useful if you’re away from your computer.

IBackup Drive

This is a separate program that creates a virtual drive on your computer, so you can drag and drop files directly into your account.

Mobile Apps

Access your files on Android or iOS devices.  You can also schedule backups of your phone’s data, such as contacts, SMS, and photos.

Overage Charges

Some customers have complained about IBackup charging overage fees, when they go over their allotted space. IBackup’s terms of service state:

IBackup allows for use of storage space beyond the chosen plan’s quota limit. This is designed to allow for uninterrupted backups in case the usage exceeds the quota limit. However, for usage beyond the quota limit, there may be an overuse charge at the rate of $2.00/GB/month.

That is unacceptable, in our opinion. Rather than limit usage once the quota is reached, IBackup instead charges an expensive fee. Assuming a plan is exceeded by 250 GB (average size for a hard drive), that’s en extra $500 you’ll be charged. Not good.

More Screenshots


Product Name IBackup
Operating Systems WindowMacLinux
Storage 500 GB
Monthly Price $9.95
Average Upload Speed 8.1 Mbps (8 Mbps connection)
Average Download Speed 28.1 Mbps (30 Mbps connection)

General Features

Free Trial yes
Free Online Storage no
Mobile Apps Android, iOS
Bandwidth Controls yes
NAS Support yes

Backup Features

File Versioning yes
Keep Deleted Files Forever
Back Up to Local Drive no

Sync and Share Features

File Sync no
Selective Sync no
Public File Sharing yes
Collaborative Invites no


Encrypted Storage yes
Encrypted Transfer yes
Personal Encryption yes
Zero-knowledge Encryption yes
Two-factor Authentication no


Phone Support yes
Email Support yes
24/7 Support no
Live Chat yes


Data Center Location(s)

Geoff Akerlund

Geoff Akerlund

Geoff Akerlund is the founder and editor-in-chief of BackupReview.com. He enjoys attending music festivals, whitewater kayaking on the American River, and board game nights in his free time.

Geoff Akerlund


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  • Charles Hand

    The IBackup business plan is based on overages. Overages are charged at 1000 times the normal rate. If they can trick you into using more than your alloted space, you will instantly be charged an amount equal to two years service. Nor is there ever any grace extended, because this is their business plan. The software is set up so that if you re-install your OS, and you don’t perceive the trap, IBackup will backup the machine twice, thus triggering the overage. There is nothing anyone can do. When ibackup steals $500 from you, it would probably cost $1000 to get it back. The predatory design of the IBackup business is ripe for a class action lawsuit. Factoring in the overage charge and the ways iBackup makes overage likely, the cost of iBackup is astronomical.

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    • Wow, that is completely unacceptable. Even worse is that I can’t find anything in their terms and conditions that would allow such behavior. Thank you for the comment and alerting me to this.

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    • Carrie Douglas

      Hi Charles,

      You mention IDrive/IBackup (Pro Softnet Corporation) is ripe for a class action lawsuit. I would agree and would like to know if the other individuals on this thread would be interested in working on filing one. If so please reply to this post and we’ll begin the process of organizing plantiffs.

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  • Kees Stoute


    I’m here to share my bad experience in case anyone is considering their cloud services. I’ve been a loyal client of this company since 2006. Been using their cloud services to store and organize my documents since the start of my business. It was all good until one fine day my credit card expired. They just sent the payment reminder to inform me that my credit card expired. The bank was already in the process of sending me the replacement card during that time.

    Then disaster strikes. Before I could update my new credit card details online, they suspended my account due to failure of payment. I rang up their support immediately and informed them my situation. Not only they were RUDE, they mentioned that it’s IMPOSSIBLE to retrieve my data. I was told that my account and all associated data was deleted the moment the payment failed. Feeling devastated, I even offered to pay them additional just to retrieve my data. They rejected me straight and even explicitly said that it’s my own fault.

    I’m not that tech savvy but I believe there should be some form of data replication in their servers right?

    9 years worth of data were wiped clean just because of one failure to make payment on time.

    If you are thinking of opting to go with this company for their cloud services, you are better off with Google Drive or some other cloud providers.


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    • Yikes. You would think they would keep data for 30 days or something, not immediately delete it. Thanks for the comment.

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  • Joshua Kundert

    I agree they are completely unprofessional sign up for a package and all of a sudden get a pack at 3x the rate and no refund when you bring it to their attention.

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  • Tim

    I am an IT consultant and have a few servers in the field with ibackup (most of my clients are using azure or in the case of individuals, back blaze or carbonate.

    Ibackup is overall pretty good. They are incredibly inexpensive so overbuy a plan to prevent ridiculous overages. The power of ibackup lies in its plugins, such as sql and exchange. I haven’t figured out how to backup hyperv virtual machines not in a suspended state, however.

    The major flaw with the service is the software itself isn’t entirely reliable. The engine performance is very dependent on server performance. I have an old Xeon server with 8gb out in the field running sbs2008 that is just very slow because it’s running a lot of services (for an office of only 6 pc’s) and the ibackup software occasionally just stalls and seizes to backup until I get (or don’t get) an email notice about a delay in backup or backup status.

    However, this happens with carbonate on slower servers, too. And I’ve had it happen on fast servers just not as often. If you reboot once a month to restart the backup engine you likely won’t run into this.

    Overall I’m pretty happy with the features, price, and restoration performance (it has saved two clients over the last 5 years, one from burglary and the other from a infection that hit the local backup drive.)

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  • Bill Cox

    Sorry to say I’ve had a terrible time with this company as well. I decided to give their 2 year in advance option a try. First off, their service is incredibly slow to upload to. I have about 600 Gig of data to backup, and I think it might have taken 2 or 3 months to get it all uploaded with the slow speeds. After I saw how slow the speeds were I decided to stop the backup and test what it would be like to download a backup. Their web interface constantly failed to allow me to download a backup, and I opened a support ticket less than a week after purchase. Numerous back and forth emails with them telling me they fixed it and it not being fixed led me to finally stop replying to their requests. So I eventually asked for a refund in under 30 days but they are now telling me that since I didn’t request a refund in 15 days that they were keeping my payment, even though I had an open ticket with them. If I were you I would not trust this company with your data.

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