Sugarsync v3 Review: Still the Best Any-Folder Sync Service

SugarSync is a file synchronization, backup, and cloud storage service.  It’s like Dropbox, but it lets you sync any folder on your hard drive.  This is a review of version 3, which introduces a new interface.

SugarSync Folders

Editor's Rating:
VN:F [1.9.22_1171]
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User Rating:
Rating: 3.0/5 (28 votes cast)


  • Sync any folder; no need to reorganize hard drive
  • Easy to use
  • Backup and restore files
  • Improved mobile app


  • Price; more expensive than Google Drive and other competitors
  • SugarSync Drive gone in new version
  • Difficult to cancel; must contact cancellation department during specific time period

The Bottom Line

For a Dropbox alternative that lets you sync any folder on your computer, SugarSync offers the best cloud storage experience, although at a premium price.

SugarSync Plans and Pricing

All SugarSync plans start with a 30-day free trial.  There are several plans to choose from:

100 GB

  • $7.49/month or $74.99/year
  • Individual

250 GB

  • $9.99/month or $99.99/year
  • Individual

500 GB

  • $24.99/month or $249.99/year
  • Individual

1,000 GB

  • $55/month or $550/year
  • 1 to 3 users
  • Admin control – manage user access for teams and groups
  • Live phone support

Custom plans are available for bigger storage requirements.

SugarSync is more expensive than Google Drive, Dropbox, and Microsoft’s OneDrive.  However, only SugarSync can sync any folder.

New Interface: Easier Access to Your Files

The new version of SugarSync brings a vastly different interface.  The new one is wider and more pleasing to the eye on a desktop PC.  It looks more like a Windows program and less like a mobile app, as I thought the old one was too narrow.

Gone are the “Cloud”, “Activity”, and “Search” tabs.  SugarSync v3 has four views for your files:

  • Folders
  • Devices
  • Public Links
  • Shared by Me

Through the Folders tab, I can access all my files across all my devices.  Folders now display the computer and owner, which is a big improvement over the old version, which displayed folders without any info about who owns the folder or which computer it belongs to.

Folder information is more accessible, which helps keep things simple.

SugarSync Folders

The SugarSync Folders tab.

With the Devices tab, it’s easy to figure out which folders are syncing to which computer.  Devices are shown as columns, and folders as rows.  With either the Folders or the Devices tab, syncs can be added or disabled with just a few mouse clicks.

SugarSync supports true, two-way synchronization between folders.  This keeps data in two or more folders the same.  Just right click a folder, and select “add to this computer.”  You’ll have the option to add the contents to a new folder, or merge them with an existing folder.

Goodbye SugarSync Drive

SugarSync v3 does away with the virtual drive in Windows File Explorer and Mac.

They say this is because “with this significantly improved experience, there is no need for SugarSync Drive in the new desktop app.”  I disagree.

It is much easier to manage files in Windows Explorer than SugarSync’s desktop app.  The desktop app lets you open files in other applications, but that’s it.  You can’t edit, delete, move, or copy files.  File management must be done through the web interface.

I’m deducting a full star because of this, with the hope they re-add SugarSync Drive in the future.

Recover Deleted and Changed Files

SugarSync keeps 5 previous versions of files, so you can go back in time and undo changes.  These versions do not count against your storage quota.

You can also restore deleted files.  I found restoring files to be easy, because SugarSync offers to restore the deleted files to the original directory.  There’s no need to download them through the browser like with other cloud storage services.  Deleted files are kept on SugarSync servers for 30 days, before being permanently deleted.

File Sharing

Files can be shared publicly, by creating a link that can be accessed in any web browser.  Photos are displayed beautifully and can be shown as a list or gallery view.  Want to share a photo album with relatives halfway around the world?  SugarSync can do that, and there’s no need to move the folder like with other cloud services.

For business users, SugarSync is a great collaboration tool.  Files can be shared privately by entering email addresses of people to share with.  These people can then add, edit, delete, and sync the files.

Mobile Apps

SugarSync has apps for Android and iOS devices.  These let you access your files on the go.

Files can be filtered by device, such as “Work PC or “Mac.”  You can set the interval to sync files, choose to only sync over Wi-Fi, and sync while roaming – among other settings.

The mobile app can automatically backup photos and videos, so even if your phone is lost or stolen your media files can be recovered.

Swiping through photos is much faster than previous versions of the app I tested, which is a nice improvement.


SugarSync is a very fast service.  Users should have no trouble syncing files quickly.

It uploaded my files at 8 megabits per second (Mbps), which maxed out my internet connection.

SugarSync downloaded my files at 18 Mbps, which is fairly fast but nothing to brag about.  For reference, my internet connection has a 30 Mbps max download speed.


SugarSync transfers files using Transport Layer Security (TLS), so it’s safe to transfer files over public Wi-Fi and hotspots.  Files are stored using 256-bit AES encryption, which is the same level of protection used by banks.


SugarSync offers a ticket system, live chat, and phone support.  Phone support is available from 6 a.m. – 5 p.m. PST, and is for the 1000GB and custom plans only.

I submitted a support ticket and, after not hearing back after 2 days, tried live chat.  With live chat I got immediate answers to my questions.  I was also told the average response time for tickets is 24 hours, and that priority is given to paid users (which I am not).  I can’t fault SugarSync for prioritizing paid customers.

SugarSync’s Cancellation Policy

In SugarSync’s Terms of Service they say “You can cancel your account at any time by contacting customer service.” However, what they don’t say is that it must be between the hours of 10 a.m. and 2 p.m. PST. This is obviously going to cause problems with customers in different time zones, or people who just prefer an automated cancellation process.


SugarSync is the best any-folder cloud storage service, due to the simplicity and powerful features that anyone can use.

By far the best feature is SugarSync doesn’t require you to rearrange your hard drive.  Files can live in their native folders, without being shoehorned into a single cloud folder.  It’s awesome; this is what SugarSync does best.

On the downside, the newest version of SugarSync removes some features, such as bandwidth throttling and SugarSync Drive.  SugarSync assures customers, “You’ll continue to see regular updates, starting with features such as deleted items management, more robust sync status, support for additional languages (Spanish, French & Japanese), and redesigned mobile and web experiences.”  They’re clearly listening to feedback, so hopefully we’ll see these features re-added in the future. Also, SugarSync has a difficult cancellation process which users have complained about.

More Screenshots


Product Name SugarSync
Version 3.0.3
Operating Systems WindowMac
Storage 100 GB
Monthly Price $7.49
Average Upload Speed 8.0 Mbps (8 Mbps connection)
Average Download Speed 18.0 Mbps (30 Mbps connection)

General Features

Free Trial yes
Free Online Storage no
Mobile Apps Android, iOS, BlackBerry, Symbian
Bandwidth Controls no
NAS Support no

Backup Features

File Versioning yes
Keep Deleted Files 30 Days
Back Up to Local Drive no

Sync and Share Features

File Sync yes
Selective Sync no
Public File Sharing yes
Collaborative Invites yes


Encrypted Storage yes
Encrypted Transfer yes
Personal Encryption no
Zero-knowledge Encryption no
Two-factor Authentication no


Phone Support yes
Email Support yes
24/7 Support no
Live Chat yes


Data Center Location(s)

Geoff Akerlund

Geoff Akerlund

Geoff Akerlund is the founder and editor-in-chief of He enjoys attending music festivals, whitewater kayaking on the American River, and board game nights in his free time.

Geoff Akerlund


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@FabacusSuite Just noticed your tweet! I’m not aware of any cloud storage needs specific to manufacturing. I’m open to insight/suggestions. – 2 years ago

  • Ayn_Rand12

    Sadly, my experience with Sugar Sync has not been good, and I could not
    recommend anyone use them. Note this: they do NOT offer refunds, even
    when their product does not work. You are locked in for the 12 months of
    your subscription regardless of how poorly their product operates. It
    will not back up iPhoto files, the sole reason I paid $250 for a
    12-month contract. When I discovered the product’s limitations and the
    way it killed my CPU I asked for a refund. No dice. Endless emails from
    tech support but no sign at all of any actual customer care. And there
    is no way to contact them other than email or online chat. Shoddy, at
    best. Try Crashplan – unlimited space, far cheaper and, bonus, it
    actually works.

    • Thanks for the comment Ayn_Rand12. I wasn’t aware they don’t offer refunds. Gotta love CrashPlan for backups!

  • Jeff West

    I have had a similar experience. I never had a problem with the software, but I’m not happy with their business practices. When they went to a “pay only” service they offered one year for $35. I signed up because I was using it with school. After a couple of months I transferred everything to Microsoft Onedrive. Last week I got hit with a $75 renewal fee that is apparently not refundable. I do not like companies that do business this way. A simple reminder that your renewal is coming up is all that it would take from a legitimate company who cared about keeping customers. I’ve email the support team via the provided form twice this week. I still haven’t received a response. There is not phone number to call.

    • The problem is that a lot of other cloud storage services don’t offer refunds as well (including OneDrive), so the problem is pretty widespread. A reminder email would have been nice. I got hit with a $120 website hosting fee one year, when I signed up the year before at a discount. That stuff hurts!

  • Allen

    Just file a dispute through your credit card company or bank. That’s what I did. And works. They do unethical business.

  • remargable

    You forgot to mention you cannot backup .PST files… you can drop them into a web-only folder. That’s it. The repeal of the SugarSync virtual drive has me about ready to leave the service. I was able to print .PDFs directly to the cloud from my work folder and be assured they’d end up on my home computer – and NOT on the tape backups for my company. I’m going to keep looking for a service that doesn’t change drastically with every version, removing functionality that folks have grown to depend on.

  • Cherlyn

    No refund is the EXACT reason why I’m done with Sugarsync. They used to be nice.. then they increased their prices to what I think is a ridiculous amount. Nah, I’ll just stick with Google Drive and iCloud and go back to using my harddrive. There is no button to cancel your membership, you have to actually manually contact support. How inconvenient is that?

    Bad impression means that their former customers are never coming back again.

  • Ralph Davis

    My experience with
    SugarSync has taught me that they are complete bastards when it comes
    time to discontinue your account!

    I have
    been a SS customer for years, but now I am using NAS/external storage
    and found that SS is about the ONLY backup provider NOT to support this
    in ANY way.

    First I
    checked with them as to if/when they intend to support external drives. The
    answer basically boiled down to ‘maybe one day… not real soon… can’t say
    when…’ – so, I decided not to renew my account at the end of the
    current annual subscription.

    With a
    month left on my plan, I checked their Terms Of Service which explicitly states “You
    can cancel your account at any time by contacting customer service.”

    So I emailed
    ‘customer service’ and got a reply that to cancel, I need to CHAT with someone
    for me in Australia happens to be between 4 am and 8 am, since they are in

    Sure, I
    could get up nice and early and try to wait in a long online queue while I’m
    trying to get ready for work – but why should I? I pointed out that
    their TOS says nothing about this unreasonable requirement, and that I
    had already discharged my responsibility by “contacting customer
    service” exactly per their TOS – yet in email after email they
    continued to refuse cancellation.

    I was offered this choice: “Due to your refusal to process our standard
    cancellation, I have approval to cancel your account if you agree to have
    all of the data purged immediately.”

    there was no way I was going to agree to that, as they don’t give
    refunds and I still have a month to run!

    Now it
    seems they are determined to try to charge my credit card $249.99 simply
    because I want to cancel in EXACTLY the manner that their TOS says I
    should – yet they want me to jump through hoops just for the sheer hell of

    All they
    have done is made an enemy of me, who will now forever tell everyone about
    this maddening experience on social media and forums like this – whereas
    if they had simply cancelled the account as they should have done, the only
    really negative thing I would have had to say is “oh, they don’t support
    external drives yet”.

    By the
    way, another thing they don’t support is two factor authentication. Nor do
    they support any form of polite customer service, so it seems. Sadly it
    seems that all they care about is the $$, and they will try to take those
    from you by hook or by crook.

    Oh – and
    it should come as no surprise that I have now been blocked from posting
    anything further to either of their “Suggestion” forums.

    SugarSync rot in hades forever.

    • That sounds like a horrible experience. I will be sure to mention their cancellation policies when I update this review.

      • Ralph Davis

        Thanks Geoff. The situation hasn’t changed since I posted either – I asked for the matter to be escalated to someone higher up who understands their own TOS, but the reply was that there was no-one it could be escalated to, since the customer service rep I was already in email contact with claimed he was also the billing supervisor.

        Since I’d paid using PayPal, what I then did was login to PayPal and de-authorized the pre-approved payment for ‘SugarSync Inc.’

        It took a LOT of searching through PayPal to find the appropriate link to click on that displayed my list of pre-approved payments!

        I’ll probably end up getting up at 4am someday to try and cancel ‘officially’ in the wholly unreasonable manner that they are demanding, just to be on the safe side – but in theory, their next PayPal deduction should fail.

    • Amar Ishak

      This is exactly the problem that I’m having now. They insist me to contact them at only that window, which means for me that live in Malaysia it suppose to be at 1AM-5AM in the morning. Even when I had questioned them about this ridiculous requirement, they still insist that it can only be done at their preferred working time. But they offered to call me instead, which I haven’t responded yet because I don’t feel comfortable passing my phone number to them.

      Here is the link they provided when I request for the cancellation.

      I haven’t reach to the stage mentioned by Ralph where they want to purge our data immediately. That is really scary. I might need to firstly find other backup services and backup everything before contacting them again.

      Besides this cancellation issue that I have here, I don’t have any problem with their main services. The main reason I want to cancel is because of their price. It’s really expensive. 500GB is at $249! Oh, you will need to update your article above with their latest pricing plan 🙂

      • Ralph Davis

        Yes it is very pricey compared to others, especially considering they don’t allow the backup of any external drives, whereas other providers do.

        It was nice of them to offer to call you, I didn’t get that offer, but I suppose they would still be calling you between 1AM-5AM?

        In the meantime I have been trialling both Carbonite and CrashPlan, both of which allow external drive backup (though Carbonite does not allow it during the free trial). Both seem to work well. It will be a hard decision, since both of those get quite bad reviews from some people… I am tending towards CrashPlan since they claim never to delete anything, whereas with Carbonite any files you delete from your PC will also be deleted from your backup within 30 days.

        • Amar Ishak

          They didn’t mentioned the time, so I guess it will still be during that range.

          I was also planning to get the CrashPlan, however it doesn’t have a sync feature. I need to sync folders between several computers. Currently I’m looking into SpiderOak which is also great for security. Seems there is a promotion currently running for SpiderOak to get unlimited space with $149.

          I need to decide soon, my SugarSync space has already reach 248GB. The 500GB plan is absolutely out of my reach.

  • Their cancellation process can only be described as a scam … I can’t believe that some lawyer hasn’t got a class action lawsuit going. It’s almost impossible to cancel.

    • Ralph Davis

      It sure is! If you are subscribed using PayPal though, you can revoke the permission for SugarSync to automatically renew via your PayPal account. This is what I did, ‘just in case’. But in the end, they offered me an early cancellation (with no refund of course) as long as I agreed to allow them to purge all my data immediately. There was no way I was going to capitulate and use their unreasonable and convoluted cancellation process (which is not mentioned in their TOS, by the way) so with 3 days to go, I deleted all my data myself (just to be sure) and then told them to go ahead and purge away.

  • Ralph Davis

    I just noticed the banner at the top of this page and couldn’t resist taking a screenshot – the way the SugarSync logo has been cropped (on my screen, anyway) so that it proclaims “arsy” is a perfect summation of my feeling towards this company, and the smelly, putrid attitude they have to ‘customer service’. I’m glad they will no longer be getting any more of my money!

    • Yeah, images are cropped weirdly sometimes. It’s automated in WordPress and unfortunately there’s nothing I can do about it.

  • Laurent


    For the past 2 years I’ve been trying to cancel my subscription. (btw I never use it). Last year, they said I was too late. Payment had been processed and they would not refund. I cancelled the account and was told I would not be billed again. WRONG ! This year they billed me again. Company says I still have a free account with them and that the credit card charge was made for another account. Account was created with a different email. So my advice is find another company because, this one will renew your account without even the courtesy of a pre-notification and once they have your credit card number, they will to whatever they please with it! And they never refund…

    • SugarSyncFAIL

      What you say is 100% true. NEVER give this company your credit card details. If you really must use SugarSync (although there is no reason to, as they are the most expensive and least-featured of pretty much ANY online backup service available today) then use PayPal, because you can cancel any automatically-renewing payments yourself from within PayPal. The “My pre-approved payments” link isn’t easy to find, but it’s there if you dig a little.

    • Kevin Eyewanders

      I don’t put up with these practices. If you have provided a credit card and this sort of thing pops up you have power. NEVER use a debit card. Chargebacks are within your absolute right and most credit card companies will support you if it is a service you have cancelled, or even if you did not understand the structure of the billing practice. REVERSE the charges and if your card company offers fraud protection you may be able to have them blocked from utitlitzing the card again. Done and done, and THEY will incur additional charges from the reversal, not you. Don’t stand for this sort of b.s..

  • ALB

    After 6+ years as a customer, I am leaving this company and completely disgusted by their business practices. We use back up companies to make us feel secure and confident that our files, photos, etc… are backed up. Can you imagine finding out that they are not and that you will not be given access to your account? Once they close you – for any reason – they cannot or just won’t reactivate you? After hours and hours of uploading time? After hundreds of dollars? After not being able to reach anyone for weeks? Do yourself a favor, and find another company!